FAQ’s

We are currently open 5 days a week, Wednesday to Friday from 9am to 6pm, Saturday from 9am to 5pm and Sunday from 9am to 4pm. We are closed Mondays & Tuesdays.

You can call our shop on 03 9882 7700 or email us at orders@thepetalroom.com.au

We offer a large range or arrangements, bouquets and gifts. Please feel free to look over our website and if you dont see anything that suits you, please contact us so we can further assist you.

While we do our best to have a delivery arrive on time, unfortunately we cannot guarantee a specific delivery time however most of our deliveries arrive in less than 4 hours.Your Content Goes Here

We deliver to the entire Melbourne metropolitan area.

Absolutely, please add that to the notes when ordering.

We offer highly competitive delivery rates that are calculated by how far the delivery address is from our shop.

While we do our best to have a delivery arrive on time, unfortunately we cannot guarantee a specific delivery time however most of our deliveries arrive in less than 4 hours.

Absolutely, we deliver same day. Most florists have a cut off order time of 1pm for same day delivery but we will deliver same day within 15km of our shop as long as the order is placed by 5:30pm.

One of our floral artists will begin creating your order right away. If we arent sure of something with your order we will call you to confirm.

Yes but it needs to be made promptly by calling 03 9882 7700.

Ideally not however if you specifically require this please leave it in the notes when ordering.

No, if we have any questions we will contact the customer who ordered the flowers.

In most cases yes however some flowers are seasonal and will be substituted will a similar flower that suits the arrangement or bouquet.

If you provide us with an email address or mobile number we can update you on the status of the order once it has been completed, picked up and then delivered. Its all part of The Petal Room service!

Please contact us for more information so we can direct you to the best support.